Personal Banking Customer Support
Frequently Asked Questions
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Contact Us
![Business Hours](/assets/imgs/personal-customer-support/BusinessHoursIcon.png)
Call Center Hours of Operation:
7:00 a.m. - 7:00 p.m. M-F
9:00 a.m. - 12:00 p.m. Sat.
Hours of operation exclude federal holidays.
![Travel Notification](/assets/imgs/personal-customer-support/TravelIcon.png)
Travel Plans?
Contact us before you leave to ensure continuous debit card availability.
![Debit Card](/assets/imgs/personal-customer-support/DebitCard.png)
Debit Card
Activate or Pin a debit card 1.800.992.3808
International Callers can activate their card by calling 1.614.564.3074
Mailing Address for General Use:
NBT Bank
PO Box 351
Norwich, NY, 13815
Mailing Address for Loan Payments:
NBT Bank Loan Operations
PO Box 149
Canajoharie, NY 13317
Loan Payment Options
Legal Services Support:
NBT Bank
PO Box 351
Norwich, NY 13815
Fax:
607-334-2178
legaldisclosure@nbtbank.com
Error Resolution and Information Requests:
NBT Bank
Mortgage Servicing Department
PO Box 149
Canajoharie, NY, 13317